FREQUENTLY ASKED QUESTIONS

• 1

• How do I contact IMSS for medical or emergency care? Call (+995 32) 292-09-28 / 293-89-11 or (+995 599) 100-311 / 266-669.

• 2

• Do your doctors speak English? Any other languages? YES, our doctors speak English, German, Russian, French and Georgian.

• 3

• Where have your doctors been trained?Dr Michael McCarthy MD is an Emergency and General Physician (EU) with training in Ireland UK and USA (US Cardiology, Pediatric and Trauma Associations).
  
  Our doctors have received training and many have worked in the EU (Austria, Spain, Germany, UK), Georgia, attended formal courses in UK and frequently attend medical seminars in other European countries.

• 4

• Is there a doctor available 24 hours a day?YES. 24 hours per day / 7 days a week/ 365 days per year.

• 5

• How far in advance can appointments be made?Appointments can be made at any time.

• 6

• Do you accept walk-ins?YES.

• 7

• What should I do when I travel in other parts of Georgia and get sick or hurt?Contact our 24 hour central emergency numbers. We have clinics in Poti and Batumi and hospital agreements throughout the country. In the event of an emergency, we can have an Ambulance, Helicopter or Air Ambulance in any part of Georgia in a matter of minutes. We also have access to rescue helicopters, Medivac and international Medivac where required.

• 8

• Will the doctor prescribe medication for me without being seen? NO, unfortunately we are a Clinic and must review a patient prior to prescribing Non OTC medication. The patient needs to be seen by a physician prior to having medication prescribed.

• 9

• How can I make payments to IMSS?We have wide range of choice whether it will be Credit Card, Insurance Company, Cash or Wire Transfer methods.

• 10

• Do you deal directly with insurance companies? We would normally expect payment from the patient after treatment. We will be happy to provide any medical information needed for the patient to be reimbursed by their insurance carrier directly. In certain circumstances, by prior arrangement, we may take direct payment from insurance companies such as BUPA, AXA PPP, Cigna, Chartis William Russell and Vanbreda on a case by case basis once we have confirmed entitlement with the insuring company.

• 11

• Do you have vaccinations available? YES, we have a full complement of European Vaccinations and drugs approved to EU and US FDA standards.

• 12

• Do your doctors make house calls? YES, we are available to come to your location 24/7/365 should the need arise.

• 13

• Is your Clinic registered with ISET? YES, we're Travel Clinic registered member with ISET.

• 14

• What screenings can be done in your clinic? IMSS can conduct Pre-Employment Screening; Pre-Demployment Screening as well as OGUK Screening